What to Do When Your Flight Is Delayed
See You Again tours are private tours with land-only arrangements in Europe. Most of our clients purchase their own flight tickets. We frequently assist our clients whenever flight delays occur, so here is our practical advice:
1 What You Can Do During a Flight Delay
Call the airline's call center while waiting in line at the counter. When a flight is delayed, head straight to the airline counter queue and call customer support simultaneously. You never know how long the line will take, so whichever channel answers first can assist you right away. Another vital step you should never overlook is requesting an official certificate of delay or cancellation from the airline, which must clearly state the reason.
What you should do:
1 Call the call center / contact the counter to obtain a written proof of delay (the document must clearly state the reason)
2 Take photos of all delay evidence and flight information
3 Keep all receipts for expenses incurred
4 Click on this banner to claim delay compensation from the airline if it is a foreign carrier: Compensation for flight delay or cancellation — Link And for domestic delays
If delayed more than 6 hours and in Thailand: passengers can submit a complaint to the Rights Protection Division at 02-568-8815, 02-535-1294.
2 Purchase travel insurance before starting the trip
Buying travel insurance beforehand not only protects against property damage and covers your life throughout your trip, but also includes coverage for flight delays or cancellations. Details of the compensation depend on the travel insurance plan you selected, but you should choose a higher-tier plan—which is not very expensive, around two thousand-plus THB per trip—and receive coverage for trip cancellations or flight delays up to 40,000 THB. If interested, contact See You Again: https://line.me/ti/p/~004207289999999 When contacting to submit a claim, you must prepare supporting documents just like in item 1.
3 Overnight delay
If it becomes likely that the delay will require an overnight stay, you should promptly book accommodation near the airport. The airline is expected to cover these expenses, and in most cases, the airline will arrange complimentary lodging for affected passengers.
4. Airline Compensation Guidelines
General standards for flight delays are typically as follows:
1) Delay between 2 and 3 hours: The airline provides appropriate food and refreshments, and passengers are entitled to a full ticket refund.
2) Delay between 3 and 5 hours: The airline provides food and refreshments, offers a full refund, and if the passenger wishes to rebook with another airline to the same destination on the same day, the operating airline must cover the fare difference and airport taxes. Even if rebooked on a cheaper flight, the difference must be refunded to the passenger.
3) Delay between 5 and 6 hours: Handled similarly to item 2), but the airline must provide cash compensation (amount depends on the airline policy), payable immediately when the passenger resumes travel, except when delays result from force majeure such as extreme weather, international crises, epidemics, etc.
4) Flight cancellation: If a flight is delayed by 6 hours or more, it is considered a cancelled flight. The airline must adhere to item 3) and provide complimentary accommodation for passengers.
You can contact an agency to assist with your claim here:
Compensation for flight delay or cancellation — Link
